Terms and Conditions

1. Introduction and License

Reefspins is operated under the authority of the Anjouan Gaming Board. The platform offers a range of online gambling services, including real-money gameplay on various games, including online pokies and table games. All services are provided in compliance with the applicable laws and regulations in New Zealand.

2. Eligibility

The minimum age requirement to participate in real-money gambling activities is 18 years.
Users must be located in New Zealand or other permitted jurisdictions.
Participation is restricted for individuals residing in jurisdictions where online gambling is prohibited.

3. Account Rules

Only one account is permitted per person.
Users must undergo mandatory Know Your Customer (KYC) verification before making withdrawals.
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
Any violation of these account rules may result in account suspension or termination.

4. Deposits and Withdrawals

Users must deposit funds using approved payment methods available on the platform.
All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations.
Withdrawals are processed within a timeline of 1 to 5 business days, depending on the payment method chosen.
Users must ensure that their account is verified before initiating withdrawal requests.

5. Prohibited Activities

Cheating, fraud, or any form of unfair advantage is strictly prohibited.
Bonus abuse, including the misuse of promotional offers, will not be tolerated.
The use of bots or any automated systems to manipulate gameplay is forbidden.
Exploiting system errors or glitches for personal gain may lead to account suspension.

6. Limitation of Liability and Termination

Reefspins reserves the right to suspend, restrict, or permanently close accounts in cases of violations of these terms, regulatory requirements, or suspicious activity.
The platform is not liable for any losses incurred due to account suspension or closure.
Users agree to indemnify Reefspins against any claims or damages arising from their breach of these terms.

7. Bonus Terms and General Promotional Conditions

Bonuses may be subject to specific wagering requirements that must be met before any winnings can be withdrawn.
The platform may set expiration dates for promotional offers, after which the bonus will become void.
Users must adhere to the bonus terms outlined during the promotional period to avoid forfeiture of bonuses.

8. Fair Play and Game Integrity Rules

All games offered on Reefspins are regularly tested for fairness and compliance with industry standards.
Users are encouraged to play responsibly and ensure that their gameplay is fair and honest.
Any manipulation of game outcomes is strictly prohibited and subject to serious penalties.

9. Fraud Prevention and Security Monitoring

Reefspins employs advanced security measures to protect user information and ensure fair play.
The platform monitors for suspicious activity and reserves the right to investigate any account suspected of fraudulent behavior.
Users are encouraged to report any suspected fraud or security concerns to the support team.

10. Dispute Resolution and Complaint Handling Process

Any disputes arising from the use of the platform will first be addressed through the internal complaint handling process.
Users may submit their complaints via the designated support channels for resolution.
If unresolved, disputes may be escalated to the relevant regulatory authority for further review.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of New Zealand.
Any legal disputes shall be resolved in accordance with the jurisdiction of New Zealand courts.

12. Responsible Gambling Measures and User Protection Tools

Reefspins promotes responsible gambling practices and provides tools to assist users in managing their gambling activity.
Users can set deposit limits, loss limits, and take breaks from gambling.
Support resources for problem gambling are available, and users are encouraged to seek help if needed.

By using the services of Reefspins, users agree to comply with these Terms and Conditions. Non-compliance may result in the suspension or termination of access to the platform.